Post by Deleted on Nov 15, 2015 20:34:58 GMT -5
Due to continued problems with the Flysimware Lear 35 (the bugs are too numerous to list here now), I applied for a refund. I was curtly told that software does not qualify for refunds, and that the issue is with my sim only since very few people are having the problem. That is not the case of course, as numerous people have listed problems of OOM's, trim issues, etc.
At this point, my personal opinion is that people not buy from Flysimware as if you experience issues, and they (not you) deem it that only a "few" people have a problem, you may or may not receive help, and you certainly won't receive a refund.
This aircraft is the only FS add on that has ever caused me an OOM and so I seriously doubt it is my sim that's at fault. All others have said the same thing.
I also reported a trim gauge problem and Flyswimware said that I was the only one experiencing that. That also is not true as it was reported first a couple of days before I reported my issue. Thence, after they declared on the forum that I was the only one who was having the problem, others piped up to say they too were having an issue. Flysimware's answer to that was that the trim gauge should not show any indication in the air, only on the ground. As an avionics tech, I can tell you if that occurred in the air, the airplane would be grounded. This is a lame attempt to cover up yet another issue.
Further, the autopilot is incapable of holding an altitude at better than plus/minus 300 feet at 25,000 ft. This issue has not been reported.
I plan to contact PayPal to see if they can force a refund, but I expect I am out the $57 Cdn with a product that I can't use. Needless to say, this is the very last time I will deal with Flysimware. You decide for yourselves if you wish to deal with them yourselves, but definitely it's caveat emptor.
At this point, my personal opinion is that people not buy from Flysimware as if you experience issues, and they (not you) deem it that only a "few" people have a problem, you may or may not receive help, and you certainly won't receive a refund.
This aircraft is the only FS add on that has ever caused me an OOM and so I seriously doubt it is my sim that's at fault. All others have said the same thing.
I also reported a trim gauge problem and Flyswimware said that I was the only one experiencing that. That also is not true as it was reported first a couple of days before I reported my issue. Thence, after they declared on the forum that I was the only one who was having the problem, others piped up to say they too were having an issue. Flysimware's answer to that was that the trim gauge should not show any indication in the air, only on the ground. As an avionics tech, I can tell you if that occurred in the air, the airplane would be grounded. This is a lame attempt to cover up yet another issue.
Further, the autopilot is incapable of holding an altitude at better than plus/minus 300 feet at 25,000 ft. This issue has not been reported.
I plan to contact PayPal to see if they can force a refund, but I expect I am out the $57 Cdn with a product that I can't use. Needless to say, this is the very last time I will deal with Flysimware. You decide for yourselves if you wish to deal with them yourselves, but definitely it's caveat emptor.